Privacy Policy

Palm Tree Enterprise Australia Pty Ltd (“PTEA”, “we”, “us”, “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website or use our services.

By using our website or engaging our services, you consent to the handling of your personal information in accordance with this policy.

Personal information is information or an opinion that identifies an individual.

The personal information we may collect includes:

• Name
• Address
• Email address
• Telephone number
• Details relating to services requested or provided

We do not intentionally collect sensitive information unless required by law or with your consent.

We collect personal information by lawful and fair means, including when you:

• Submit an enquiry or request a quote
• Contact us by phone, email, or online form
• Use our website

Where reasonable and practical, we collect personal information directly from you.

We use your personal information for purposes including:

• Providing electrical and air conditioning services
• Responding to enquiries and requests
• Scheduling works and issuing invoices
• Internal business operations
• Marketing our services (unless you opt out)
• Any other purpose permitted or required by law

We may disclose your personal information to:

• Contractors or service providers who assist us in delivering our services
• Professional advisers (such as accountants or insurers)
• Government authorities where required by law

We do not sell or rent your personal information.

Some service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information is retained only for as long as necessary to fulfil its purpose or as required by law.

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.

We may charge a reasonable fee for providing access where permitted by law.

You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe option provided in communications.

Our website may use cookies to improve user experience. You may choose to disable cookies in your browser settings, however this may affect website functionality.

While we take reasonable precautions, transmission of information over the internet is not completely secure and we cannot guarantee absolute security.

If you believe we have breached your privacy rights, please contact us and we will respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Palm Tree Enterprise Australia Pty Ltd

Email: unsubscribe@ptea.com.au

Phone: (02) 8091 3999
Mail: Attn: Privacy Officer
PO Box 46, Hurstville BC NSW 1481